Support

Please be advised that our standard Lead Time varies based on the request type. “Lead Time” is the number of business days between an order received/accepted by AstroNova and when the goods are ready for shipment/pickup.

*Subject to fluctuation. If delays occur, a Customer Service Team Member will notify you ASAP, in some cases at the time of order and if unknown at that point, as soon as the information becomes available. Please consider flexibility to use alternate materials and/or in-stock sizes.

Note: Die line (label proof) approval diagrams are typically made available 1 to 2 business days after AstroNova has received all information.

We aim to keep our customers as informed as possible as we fulfill your orders. After placing an order with AstroNova, you will receive a series of order update emails from AstroNova, sent via system@sent-via.netsuite.com. If you do not see an email please check your Spam folder, and make sure you configure your settings to recognize this address as a trusted sender.

The series of emails you will receive are as follows:

• Sales Order Acknowledgement: Upon approval of your order, you will receive an email that includes your order number, order date, expected ship date, item name(s), quantity, price, shipping method, billing and shipping addresses, and any other pertinent information. (This email’s subject line will read: AstroNova, Inc. Sales Order #SOxxx), PO#xxx)
• Advanced Shipping Notice: This email is sent when your order ships. It contains a summary of items shipped, tracking number(s), including net weight, country of origin, and shipping method. Please note that you will receive multiple emails if multiple shipments are made. (This email’s subject line will read: Advanced Shipping Notice (PO#xxx, SO #xxx)
• Invoice: Once your item has shipped, we will process an invoice per your requirements. This invoice will summarize your order, payment terms, and details of your order. A secure link is included should you wish to pay via credit card. If you are a credit card customer without Net Terms, this will serve as your receipt. If you have Net Terms with AstroNova, please remit payment accordingly. (This email’s subject line will read: AstroNova, Inc.: Invoice #INVxxx)

For your protection, we require a completed credit card token. Credit card tokenization provides an added level of security to help safeguard customer credit card information against possible fraud and data breaches.

Preauthorization is processed via token when an order is placed or within 30 days of shipment. We’ll charge the credit card at the time of shipment. AstroNova does not accept credit card information via email or phone and will never store credit card information on our network.

Visit our online store at shop.astronovaproductid.com to purchase label material, replacement parts, and ink/toner cartridges. Our website getlabels.astronovaproductid.com is home to information about our label materials, including complete descriptions of what makes a good quality label, the list of our testing standards used to qualify our label materials, adhesives, and coatings, and more.

• Labels supplied on 3” ID corrugated cores
• Corners radius: 0.125”
• Label edge trims: 0.0625” (left and right)
• Splices are acceptable unless providing matrix-in type constructions or unless agreed upon by AstroNova in writing
• Tolerances on dimensions +/- 0.019”
• Perforations (if any) to be 12 TPI (cuts 0.051”, ties 0.032”)
• Labels wind direction = Out

Label dimensions are defined as Width (W) x Length (L).

• Width Across (W)
• Label Length (L)

* Caution – Some refer to the label’s “height” as what we consider the label’s Width (W).

AstroNova Product Identification specializes in digital printing systems including High-Speed Inkjet, Electrophotographic/Toner, and Thermal Transfer.  Our solutions range from tabletop, short-run printers to industrial, high-volume presses.

CQL Pro is our advanced labeling software that allows users to easily design and print custom labels for color and monochrome label printers. Complete with Label Designer and Print Manager, users can create and edit label designs, design printer profiles, and easily monitor or create print jobs across any Windows-based printer model. Download CQL Pro today for a free, full-featured 30-day trial!