Support

Receive the help you need with your printer, accessories and software.

Contact Us
Contact Us
Call one of our global locations.
Support Resources
Support Resources
Watch videos or download drivers, firmware, software, upgrades, SDS, user guides, and more.
FAQ
FAQ
Get quick answers for these common questions.
Supplies <br />and <br />Support
Supplies
and
Support
Learn more about our industry leading support options.
Warranty Statement
Warranty Statement
AstroNova Product Identification Standard Limited Warranty
Discount Programs
Discount Programs
Receive maximum savings on your ink and blank label purchases.
Submit a Technical
Support Issue Now

What Information Should I Have Before I Call?

Before you call, please note the model number/model name and the serial number of your product. Additionally, if applicable, have the version number of the label creation software you’re using.

To help our Technical Support Engineers answer your questions quickly, please arrange to be near your printer.

Learn More About Our Remote Tech Support
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Emergency Assistance:

If you have an urgent Technical Support concern outside of our standard business hours (8:00 AM to 5:30 PM EST), call toll-free at (877) 757-7310 or (401) 828-4000.

Your call will be answered by a voicemail system that will prompt you to leave a message. A Technical Support Engineer will return your call promptly.

When leaving a message, include your name, telephone number with extension, company name, the model number/model name of your product, and a brief description of the problem you’re experiencing.

FAQs

Once I place my order, what kind of lead time can I expect?
What communication can I expect once I place an order with AstroNova?
Why is a credit card token required?
Where can I find quality labels?
What are standard label specifications?
How do I measure my label dimensions? (W x L)
What are the printing technologies AstroNova offers?
What software do your printing systems use?

Supplies and Support

At AstroNova, we believe in providing complete labeling and specialty printing solutions. Through our world-class training and support, we provide the tools our customers need to expand and enhance their production capabilities effortlessly.

Package options for each printer may differ.

Technical Support
Technical Support

Get technical assistance from our seasoned experts, ensuring smooth operations and rapid issue resolution.

Startup and Training
Startup and Training

Empower your team with specialized training programs designed to kickstart your journey towards success and proficiency. Remote or onsite training is available.

Warranty and Support
Warranty and Support

Secure peace of mind with our comprehensive service, including extended warranties, preventative maintenance packages, and customer support packages.

Discount Programs
Discount Programs

Reduce your cost of ownership with our exclusive discount programs, offering savings on labels, inks, toners, thermal transfer ribbons, parts, and support services.

Download Our Supplies & Support Brochure

Download Our Supplies & Support Brochure

Submit A Support Request